Welcome to the About Me page

Hello! I'm Giorgia, a 27-year-old Italian currently thriving in Malta since 2016. With a rich background in iGaming, I've specialised in customer service and digital marketing, mastered skills like SEO, website optimization/creation and strategic planning. Adaptability is my forte — I've confidently led in dynamic environments, always giving my best. Now, fueled by a creative passion for art and colors, I've decided to redirect my path within the exciting world of Stained Glass.

Check out my website projects: https://giorgiacorsetti.github.io/html-portfolio/, https://tropicalhotel.my.canva.site/, https://giorgiacorsetti.github.io/developer-portfolio/, https://giorgiacorsetti.github.io/online-resume/

Work experience

AI Trainer | Invisible Technologies Inc. | June 2024 - September 2024

I have been trained with latest AI technology internal courses provided by the company in order to understand Generative AI and its branches to better succeed as an AI Trainer, I have conducted AI content evaluations respecting company’s Style Guide and successfully reached project deadlines balancing the time management. My daily job is focused on evaluating AI prompts in italian in order to evaluate the Overall Quality Rating, Writing Quality Rating, Verbosity Rating, Instruction Following Rating, Truthfulness Rating, Harmlessness / Safety Rating.

Gardener Assistant | Derek Gardens | August 2023 - September 2023

Participated in the INTERCEPT project funded by EU and JobsPlus, helping people not in Employment nor in Education transitioning to the Green sector. Executed fall and spring cleanups, used tools for pruning, trimming, and grounds maintenance. Identified and removed invasive plants. Continued learning about gardening techniques, monitored weather and soil conditions, and ensured plant health. Maintained cleanliness, safety, and tools. Developed and maintained efficient irrigation systems for cohesive landscapes.

Junior SEO Specialist | William Hill International | August 2022 - June 2023

Led comprehensive SEO efforts, optimizing websites for improved search engine visibility. Implemented strategic changes, researched keywords for the https://williamhill.it/, https://sports.williamhill.it/betting/it-it, https://casino.williamhill.it/, https://vegas.williamhill.it/slot https://williamhillfree.net/, https://williamhill.com/at/, and https://mrgreen.com/ and elevated product rankings. Monitored daily metrics, collaborated cross-functionally, and updated content for maximum optimization. Executed effective link-building strategies and analyzed competitor techniques. Proficient in Ahrefs, SEMrush, Google Analytics, and more. Expertise in Google Search Console, Screaming Frog, ContentStack, and WordPress.

Italy Casino Executive | William Hill International | November 2021 - August 2022

Defined competitive goals, growth roadmaps, and strategic business plans. Executed game repositioning aligned with performance metrics and brand strategies for . Tested and monitored new content or functionalities. Uploaded game and website content, analyzed performance metrics, and suggested promotional strategies. Coordinated ad hoc Casino product projects, efficiently communicated with marketing professionals, and conducted regular team meetings to address issues and updates.

European Customer Account Team Leader | Hillside gaming bet365 ltd | May 2021 - November 2021

Developed Italian department advisors, creating development plans, organizing coaching sessions for high-quality customer service. Efficiently communicated with all company departments, provided feedback, and created reports. Mentored employees, conducted training for productivity and friendly service. Built strong customer relationships, resolved issues promptly, and held weekly team meetings for updates. Monitored KPIs, enforced attendance compliance, and collaborated on improvement solutions.

European Customer Account Advisor | hillside gaming bet365 ltd | January 2020 - May 2021

Built customer relationships by educating on product value. Handled inbound calls, Live Chats and Emails for Sports and Gaming Products. Managed databases, responded proactively to change, swiftly resolved inquiries, provided excellent care, and promoted a superior experience. Exhibited professionalism, addressed concerns with empathy, educated on policies, and delivered exceptional service. Implemented customer service training processes.

Trading Support Agent | Stanleybet Group | December 2018 - January 2020

Supported daily trading office operations, monitored and settled markets, troubleshooted system errors, responded to emails, prepared reports, and created Sporting Calendar. Handled trading analysis, used a ticketing system for customer requests, prioritized urgent needs, checked market deadlines, and managed odds/events insertions.

English Game Presenter | NetEnt | May 2018 - December 2018

Presented online casino games, including Roulette and Blackjack, exclusively in English. Dealt cards, verified bets, and maintained a fast-paced game. Created an enjoyable atmosphere through positive conversations. Enforced rules, assisted with bets, and ensured compliance with regulations for legal and ethical operation.

Live Casino Dealer | Medialive Casino | December 2016 - June 2018

Dealt online casino games like Roulette, Blackjack, and Baccarat in English and Italian. Ensured fair play, explained rules, engaged players positively, and maintained a smooth game pace. Followed company procedures, assisted players with bets, and ensured a clean, secure gaming environment. Monitored player behavior, reported outcomes for accurate records, and provided excellent customer service by answering questions and resolving disputes.

Education

Liceo Linguistico Ninni Cassarà, Palermo, italy. | November 2011 - July 2016
High school diploma
Graduated July 2016 (Grade: 95 out of 100) with following levels on:
English C1French B2Spanish C1Italian C1

Professional Certificates

Udemy | May 2024

The Complete 2024 Web Development Bootcamp

Learnings:

HTML 5: Proficient in creating structured web content using HTML.
CSS 3: Skilled in styling web pages with CSS.
Flexbox and Grid: Familiar with layout techniques for responsive design.
Bootstrap 5: Knowledgeable about using Bootstrap for building responsive and visually appealing websites.
JavaScript ES6: Competent in client-side scripting and enhancing user interactions.
DOM Manipulation: Able to manipulate the Document Object Model for dynamic web content.
jQuery: Familiar with this JavaScript library for simplifying DOM manipulation.
Bash Command Line: Comfortable using the command line for various tasks.
Git, GitHub, and Version Control: Experienced in version control and collaborative development workflows.
Node.js and NPM: Proficient in server-side JavaScript using Node.js and managing packages with NPM.
Express.js: Skilled in building robust APIs and web applications using Express.
EJS: Knowledgeable about using EJS (Embedded JavaScript) for dynamic templates.
REST APIs: Understands RESTful architecture and API design principles.
Databases (SQL and PostgreSQL): Familiar with database management and SQL queries.
Authentication (Firebase): Knows how to implement user authentication and authorization.
React.js and React Hooks: Competent in building interactive user interfaces with React.
Web Design: Understands design principles for creating visually appealing websites.
Deployment with GitHub Pages: Able to deploy web projects using GitHub Pages.
Web3 Development on the Internet Computer: Familiar with decentralized web development using Web3 technologies.

Coursera (Online Platform) | November 2023 - December 2023
Google UX Design Certificate
Completed a rigourous training designed for entry-level job readiness. 15 modules included topics like: UX research fundamentals, inclusive design, low-fidelity and high-fidelity prototypes, and tools like Figma and Adobe XD. Completed hands-on projects and developed a portfolio including 3 projects to receive the certificate.

Udemy | Oct 2023

Complete Web Design: from Figma to Webflow to Freelancing

Learnings:

Gaphic design concepts like layout, typography, visual hierarchy, design tricks, and more.
How to design beautiful websites using Figma, an interface design tool used by designers at Uber, Airbnb and Microsoft.
How to take the designs and build them into websites using Webflow — a powerful site builder used by teams at Adobe, Dell, NASA and more.

Udemy | June 2023

Graphic Design Masterclass - Learn GREAT Design

Learnings:

Have a deep understanding of typography, color theory, photos, layout, blocking and other design theory and skills
Understand and learn the essential tools and capabilities of Adobe Photoshop, Illustrator and InDesign
Create logos and branding packages for potential clients
Learn photo editing and manipulation in Adobe Photoshop
Master the pen tool, shape builder tool and other essential vector design tools in Adobe Illustrator.
How to create editorial spreads and magazine layouts using Adobe InDesign
Understand solid logo design and ad design principles to create compelling campaigns and logos
Work through the entire package design process
Learn non-destructive editing techniques in Adobe Photoshop
Work through an event flyer design to understand strong type hierarchy, balance and overall design layout
Learn a few of the upcoming design trends for 2022 and how to create them
Learn the history of fonts and typefaces and how to pair fonts
Learn the basics of Affinity Designer and learn the difference between Adobe Illustrator and Affinity Designer

Udemy | June 2023

Create beautiful Imagery with Midjourney A

Learnings:

Understand what AI image creation is, what Midjourney is, and how to leverage Discord to access Midjourney to create AI images
How to express your Imagination Visually using the power of Artificial Intelligence (AI)
Learn the ins and outs of Midjourney, a text-to-image AI program
Master Midjourney's prompt system, controlling it to fine tune your images
How to engage with the Midjourney community to push your creations even further
Elevate your creations by taking them beyond Midjourney

Back to Homepage

Get in touch at:

Email: giorgiacorsetti97@gmail.com

Page updated

Google Sites

Report abuse